Frequently Asked Questions

Can I make a booking for a different number of passengers for the outbound journey and for the return?

If you book a private transfer service, just book for the maximum number of people travelling on any one of the journeys or make one booking for each journey. If you wish to amend the number of passengers on each transfer leg, you can log in to the "My Booking" panel on our website to access your booking and make the change free of charge up to 24 hours before the transfer time or you can just advise this information by email and ask to make the necessary change manually.

Other Questions

I want to book a one way trip to/from the airport but I'm not taking a flight. Is this possible? How long will my journey take? What does the price include? Is it safe and secure to travel with Hana Travel? Can I make a booking on behalf of a third party? Can I make a last minute booking? Will anyone else be travelling in the vehicle I book? Can I book a one way trip? My travel group are landing on different flights, how can I book? Can I book a transfer to the airport? What type of vehicle brand Hana Travel use for the transfers? I can't find my hotel or accommodation name in your list? What do i do? Do you provide insurance for the passengers in the vehicle during the transfer? How many luggage entitlement will I have? Which vehicle should I book? How do I book a private transfer service to my private accommodation? The members in my travel group need to be picked up or dropped off from different addresses. Can I book this? Do your service cater for wheelchair users and people with disabilities? Can minors book or travel alone? Can I book a transfer if I am not going to/from an airport, cruise port but from one hotel to another hotel or one region to another region? When should I book my transfer? Could you please assist me with my own language?