Frequently Asked Questions

The members in my travel party need to be picked up or dropped off from different addresses. Can I book this?

Yes. For private transfers we offer the option to book an extra stop during our booking process, so that you can indicate an additional pickup or drop off address if both of them belong to the same destination which you selected.

Other Questions

How long will my journey take? What type of vehicle brand Hana Travel use for the transfers? Is it safe and secure to travel with Hana Travel? Can I make a last minute booking? I want to book a one way trip to/from the airport but I'm not taking a flight. Is this possible? Which vehicle should I book? How do I book a private transfer service to my private accommodation? Could you please assist me with my own language? Can I make a booking on behalf of a third party? Can minors book or travel alone? Do you provide insurance for the passengers in the vehicle during the transfer? What does the price include? How many luggage entitlement will I have? Can I book a transfer if I am not going to/from an airport, cruise port but from one hotel to another hotel or one region to another region? Will anyone else be travelling in the vehicle I book? Can I make a booking for a different number of passengers for the outbound journey and for the return? Can I book a transfer to the airport? Do your service cater for wheelchair users and people with disabilities? My travel group are landing on different flights, how can I book? I can't find my hotel or accommodation name in your list? What do i do? Can I book a one way trip? When should I book my transfer?