Frequently Asked Questions

Can I make a booking on behalf of a third party?

Yes, during the booking process you will be asked to enter the details of the lead passenger (the person that will travel) and the customer (the person that makes and pays for the booking by credit card payments).

Other Questions

Can I make a booking for a different number of passengers for the outbound journey and for the return? My travel group are landing on different flights, how can I book? Could you please assist me with my own language? Can I book a transfer if I am not going to/from an airport, cruise port but from one hotel to another hotel or one region to another region? Can minors book or travel alone? I can't find my hotel or accommodation name in your list? What do i do? How long will my journey take? How many luggage entitlement will I have? Do you provide insurance for the passengers in the vehicle during the transfer? What type of vehicle brand Hana Travel use for the transfers? Can I book a one way trip? Is it safe and secure to travel with Hana Travel? Can I book a transfer to the airport? The members in my travel group need to be picked up or dropped off from different addresses. Can I book this? I want to book a one way trip to/from the airport but I'm not taking a flight. Is this possible? Which vehicle should I book? Do your service cater for wheelchair users and people with disabilities? Will anyone else be travelling in the vehicle I book? How do I book a private transfer service to my private accommodation? What does the price include? Can I make a last minute booking? When should I book my transfer?