Frequently Asked Questions

Can I make a booking on behalf of a third party?

Yes, during the booking process you will be asked to enter the details of the lead passenger (the person that will travel) and the customer (the person that makes and pays for the booking by credit card payments).

Other Questions

The members in my travel group need to be picked up or dropped off from different addresses. Can I book this? I want to book a one way trip to/from the airport but I'm not taking a flight. Is this possible? Can I make a last minute booking? My travel group are landing on different flights, how can I book? Can I book a one way trip? Do your service cater for wheelchair users and people with disabilities? Can I book a transfer if I am not going to/from an airport, cruise port but from one hotel to another hotel or one region to another region? Which vehicle should I book? When should I book my transfer? Can I book a transfer to the airport? Can minors book or travel alone? How long will my journey take? I can't find my hotel or accommodation name in your list? What do i do? Is it safe and secure to travel with Hana Travel? What does the price include? Do you provide insurance for the passengers in the vehicle during the transfer? What type of vehicle brand Hana Travel use for the transfers? How many luggage entitlement will I have? Can I make a booking for a different number of passengers for the outbound journey and for the return? Could you please assist me with my own language? How do I book a private transfer service to my private accommodation? Will anyone else be travelling in the vehicle I book?