Frequently Asked Questions

Is it safe and secure to travel with Hana Travel?

All vehicles operating for the transfers belong to Hana Travel. There is camera and GPS system in all vehicles. We can check easily all vehicle's speed limit, cleaning or any other operational issue.  All vehicles are licensed by Turkish Transportation Ministry. The company also is the member of Turkish Tourism Association, licence number is A-4899.

Other Questions

How many luggage entitlement will I have? What type of vehicle brand Hana Travel use for the transfers? Do you provide insurance for the passengers in the vehicle during the transfer? Do your service cater for wheelchair users and people with disabilities? Could you please assist me with my own language? Can I make a booking for a different number of passengers for the outbound journey and for the return? Can I book a transfer if I am not going to/from an airport, cruise port but from one hotel to another hotel or one region to another region? Which vehicle should I book? Can I make a booking on behalf of a third party? What does the price include? Can I book a transfer to the airport? Can minors book or travel alone? I can't find my hotel or accommodation name in your list? What do i do? How do I book a private transfer service to my private accommodation? My travel group are landing on different flights, how can I book? Can I book a one way trip? I want to book a one way trip to/from the airport but I'm not taking a flight. Is this possible? The members in my travel group need to be picked up or dropped off from different addresses. Can I book this? Can I make a last minute booking? Will anyone else be travelling in the vehicle I book? How long will my journey take? When should I book my transfer?