Frequently Asked Questions

Could you please assist me with my own language?

We have a multilingual support team in our office. We are ready to help you in English, Russian, French, German, Arabic languages for any kind of request.

Other Questions

Can I book a transfer if I am not going to/from an airport, cruise port but from one hotel to another hotel or one region to another region? What type of vehicle brand Hana Travel use for the transfers? I can't find my hotel or accommodation name in your list? What do i do? Can I make a booking for a different number of passengers for the outbound journey and for the return? Do you provide insurance for the passengers in the vehicle during the transfer? Which vehicle should I book? Can I make a booking on behalf of a third party? How long will my journey take? My travel group are landing on different flights, how can I book? The members in my travel group need to be picked up or dropped off from different addresses. Can I book this? Do your service cater for wheelchair users and people with disabilities? How do I book a private transfer service to my private accommodation? What does the price include? Can I book a one way trip? When should I book my transfer? Is it safe and secure to travel with Hana Travel? I want to book a one way trip to/from the airport but I'm not taking a flight. Is this possible? Will anyone else be travelling in the vehicle I book? How many luggage entitlement will I have? Can minors book or travel alone? Can I make a last minute booking? Can I book a transfer to the airport?