Frequently Asked Questions

Which vehicle should I book?

We recommend selecting a suitable vehicle based on the number of passengers, the amount of luggage and extra items you may be carrying.

Other Questions

Do your service cater for wheelchair users and people with disabilities? I want to book a one way trip to/from the airport but I'm not taking a flight. Is this possible? Can I make a booking on behalf of a third party? Do you provide insurance for the passengers in the vehicle during the transfer? What type of vehicle brand Hana Travel use for the transfers? Will anyone else be travelling in the vehicle I book? Can I book a one way trip? What does the price include? I can't find my hotel or accommodation name in your list? What do i do? How do I book a private transfer service to my private accommodation? How many luggage entitlement will I have? When should I book my transfer? Can I make a booking for a different number of passengers for the outbound journey and for the return? My travel group are landing on different flights, how can I book? Can I make a last minute booking? Is it safe and secure to travel with Hana Travel? The members in my travel group need to be picked up or dropped off from different addresses. Can I book this? Can minors book or travel alone? Can I book a transfer to the airport? Could you please assist me with my own language? Can I book a transfer if I am not going to/from an airport, cruise port but from one hotel to another hotel or one region to another region? How long will my journey take?