Frequently Asked Questions

How long will my journey take?

The approximate journey time will be displayed during the booking process. Journey times for private vehicles stated on the website are approximate and may vary according to road and weather conditions, volumes of traffic, etc.

Other Questions

Can minors book or travel alone? Can I make a booking for a different number of passengers for the outbound journey and for the return? Can I book a transfer to the airport? Can I make a last minute booking? Can I make a booking on behalf of a third party? How do I book a private transfer service to my private accommodation? What type of vehicle brand Hana Travel use for the transfers? My travel group are landing on different flights, how can I book? Will anyone else be travelling in the vehicle I book? Could you please assist me with my own language? Can I book a transfer if I am not going to/from an airport, cruise port but from one hotel to another hotel or one region to another region? Do you provide insurance for the passengers in the vehicle during the transfer? How many luggage entitlement will I have? Do your service cater for wheelchair users and people with disabilities? Which vehicle should I book? The members in my travel group need to be picked up or dropped off from different addresses. Can I book this? Is it safe and secure to travel with Hana Travel? I want to book a one way trip to/from the airport but I'm not taking a flight. Is this possible? When should I book my transfer? What does the price include? I can't find my hotel or accommodation name in your list? What do i do? Can I book a one way trip?