Frequently Asked Questions

What luggage entitlement will I have?

You can bring 1 bag or medium size suitcase per passenger seat in the vehicle selected, and one piece of hand luggage such as a handbag or small bag (camera or laptop bag or similar). Carry-on cases are considered to be suitcases rather than hand luggage.
 

Other Questions

Can minors book or travel alone? How do I book a private transfer service to my private accommodation? Could you please assist me with my own language? I can't find my hotel or accommodation name in your list? What do i do? Can I make a booking for a different number of passengers for the outbound journey and for the return? Can I make a last minute booking? Can I make a booking on behalf of a third party? Can I book a one way trip? Will anyone else be travelling in the vehicle I book? I want to book a one way trip to/from the airport but I'm not taking a flight. Is this possible? Do your service cater for wheelchair users and people with disabilities? My travel group are landing on different flights, how can I book? When should I book my transfer? Can I book a transfer to the airport? How long will my journey take? What does the price include? Can I book a transfer if I am not going to/from an airport, cruise port but from one hotel to another hotel or one region to another region? Is it safe and secure to travel with Hana Travel? What type of vehicle brand Hana Travel use for the transfers? Which vehicle should I book? The members in my travel group need to be picked up or dropped off from different addresses. Can I book this? Do you provide insurance for the passengers in the vehicle during the transfer?