Frequently Asked Questions

Can I make a last minute booking?

Due to the new governoment rules that states on providing all the transfers and passengers info before the performance of services ,all reservations should be made at least 2 hours in advance.

Other Questions

My travel group are landing on different flights, how can I book? Could you please assist me with my own language? How long will my journey take? Do your service cater for wheelchair users and people with disabilities? Will anyone else be travelling in the vehicle I book? Is it safe and secure to travel with Hana Travel? Can I make a booking for a different number of passengers for the outbound journey and for the return? I can't find my hotel or accommodation name in your list? What do i do? Do you provide insurance for the passengers in the vehicle during the transfer? Can I make a booking on behalf of a third party? What does the price include? Can I book a transfer if I am not going to/from an airport, cruise port but from one hotel to another hotel or one region to another region? I want to book a one way trip to/from the airport but I'm not taking a flight. Is this possible? The members in my travel group need to be picked up or dropped off from different addresses. Can I book this? Can I book a one way trip? When should I book my transfer? Can I book a transfer to the airport? Can minors book or travel alone? What type of vehicle brand Hana Travel use for the transfers? How do I book a private transfer service to my private accommodation? How many luggage entitlement will I have? Which vehicle should I book?