Frequently Asked Questions

Can I make a last minute booking?

Due to the new governoment rules that states on providing all the transfers and passengers info before the performance of services ,all reservations should be made at least 2 hours in advance.

Other Questions

Which vehicle should I book? Could you please assist me with my own language? What type of vehicle brand Hana Travel use for the transfers? Do your service cater for wheelchair users and people with disabilities? Do you provide insurance for the passengers in the vehicle during the transfer? Is it safe and secure to travel with Hana Travel? How do I book a private transfer service to my private accommodation? What does the price include? How long will my journey take? When should I book my transfer? Can I book a transfer if I am not going to/from an airport, cruise port but from one hotel to another hotel or one region to another region? Can minors book or travel alone? Will anyone else be travelling in the vehicle I book? Can I make a booking on behalf of a third party? I want to book a one way trip to/from the airport but I'm not taking a flight. Is this possible? My travel group are landing on different flights, how can I book? Can I book a one way trip? I can't find my hotel or accommodation name in your list? What do i do? The members in my travel group need to be picked up or dropped off from different addresses. Can I book this? How many luggage entitlement will I have? Can I make a booking for a different number of passengers for the outbound journey and for the return? Can I book a transfer to the airport?