Frequently Asked Questions

Do you provide insurance for the passengers in the vehicle during the transfer?

Hana Travel offers transfer insurance for every single passenger in the vehicle for your safety and security. The cost of insurance is already included to the price.

Other Questions

I can't find my hotel or accommodation name in your list? What do i do? Can I make a booking on behalf of a third party? Can I make a last minute booking? The members in my travel group need to be picked up or dropped off from different addresses. Can I book this? How do I book a private transfer service to my private accommodation? Can I book a transfer if I am not going to/from an airport, cruise port but from one hotel to another hotel or one region to another region? Do your service cater for wheelchair users and people with disabilities? Can I make a booking for a different number of passengers for the outbound journey and for the return? Is it safe and secure to travel with Hana Travel? Can I book a transfer to the airport? Will anyone else be travelling in the vehicle I book? Which vehicle should I book? When should I book my transfer? I want to book a one way trip to/from the airport but I'm not taking a flight. Is this possible? Can minors book or travel alone? Could you please assist me with my own language? What type of vehicle brand Hana Travel use for the transfers? My travel group are landing on different flights, how can I book? How many luggage entitlement will I have? Can I book a one way trip? What does the price include? How long will my journey take?