Frequently Asked Questions

Do you provide insurance for the passengers in the vehicle during the transfer?

Hana Travel offers transfer insurance for every single passenger in the vehicle for your safety and security. The cost of insurance is already included to the price.

Other Questions

How long will my journey take? When should I book my transfer? Is it safe and secure to travel with Hana Travel? The members in my travel group need to be picked up or dropped off from different addresses. Can I book this? What does the price include? Can I book a transfer to the airport? Can I make a last minute booking? Can I make a booking on behalf of a third party? I can't find my hotel or accommodation name in your list? What do i do? Can minors book or travel alone? How do I book a private transfer service to my private accommodation? Could you please assist me with my own language? Can I book a transfer if I am not going to/from an airport, cruise port but from one hotel to another hotel or one region to another region? Which vehicle should I book? Can I book a one way trip? How many luggage entitlement will I have? My travel group are landing on different flights, how can I book? Do your service cater for wheelchair users and people with disabilities? What type of vehicle brand Hana Travel use for the transfers? I want to book a one way trip to/from the airport but I'm not taking a flight. Is this possible? Will anyone else be travelling in the vehicle I book? Can I make a booking for a different number of passengers for the outbound journey and for the return?