Frequently Asked Questions

Can minors book or travel alone?

Minors may not book or travel alone. The person making the booking needs to be at least 18 years of age. Even in this case, for the bookings made without our information, we do not accept any responsibility.

Other Questions

Could you please assist me with my own language? Which vehicle should I book? Can I book a transfer to the airport? The members in my travel group need to be picked up or dropped off from different addresses. Can I book this? When should I book my transfer? Can I book a transfer if I am not going to/from an airport, cruise port but from one hotel to another hotel or one region to another region? How many luggage entitlement will I have? Can I make a last minute booking? What type of vehicle brand Hana Travel use for the transfers? Do you provide insurance for the passengers in the vehicle during the transfer? I want to book a one way trip to/from the airport but I'm not taking a flight. Is this possible? Can I make a booking for a different number of passengers for the outbound journey and for the return? Can I make a booking on behalf of a third party? How long will my journey take? Is it safe and secure to travel with Hana Travel? I can't find my hotel or accommodation name in your list? What do i do? Will anyone else be travelling in the vehicle I book? How do I book a private transfer service to my private accommodation? Can I book a one way trip? Do your service cater for wheelchair users and people with disabilities? What does the price include? My travel group are landing on different flights, how can I book?